Refund Policy

Returns & Refunds

We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original packaging. These conditions apply to change-of-mind returns and do not limit your rights for faulty, damaged, or incorrectly described goods.

Requesting a return

Email support.orvyn@gmail.com with your order number and the reason for your return. Please contact us before sending an item back so we can provide return instructions and the correct return address.

Damaged or incorrect items

If your order arrives damaged, faulty, or incorrect, contact us with your order number, a description of the issue, and clear photos where possible. We will review the issue and arrange an appropriate remedy in accordance with applicable consumer law.

Return costs

Before you send your return, we will explain any applicable return shipping costs and how shipping charges are treated. Any costs or deductions must comply with applicable law.

Refunds

Once your return has been received and reviewed, we will notify you of the outcome. Approved refunds will be issued to the original payment method where possible. Your payment provider may require additional time to make the funds available.

Your consumer rights

Nothing in this policy excludes or restricts rights and remedies that cannot lawfully be excluded or restricted, including applicable consumer guarantees. Where the law provides additional cancellation or return rights, those rights continue to apply.

Questions

Contact support.orvyn@gmail.com for help with a return or refund.