Customer Care

Customer Care

Have a question about your Orvyn smart lock or your order? We’re here to help.

Contact Us

Email support.orvyn@gmail.com with your question. For order support, include your order number and a brief description of the issue. Please do not send passwords or payment details.

FAQ

Where can I find setup and charging instructions?
Refer to the instructions supplied with your lock for fingerprint setup, USB charging, and everyday use. If you need help, contact us with a description of the issue and a clear photo if useful.

Shipping & Delivery

Delivery times vary depending on the destination and carrier. Check your order confirmation and shipping updates for information about your delivery.

Returns & Refunds

We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original packaging.

To request a return, email us with your order number and the reason for your return before sending the item back. If your item arrives damaged or you experience a product issue, include a description and clear photos.

Order Tracking

If your shipping confirmation includes a tracking link, use it to check your delivery progress. If you cannot find your shipping update, contact us with your order number.